Terms of Use

Terms and Conditions

The following terms and conditions apply to the use of this website and all transaction(s) on this website. By accessing our website and/or placing an order(s) on our online shop, you acknowledge that you have read and understood, and expressly agreed to be bound by the terms and conditions as set forth:


Confirmation of Order

For any of your order(s) to be accepted, payment must have been made in whole for the price of the merchandise(s) that you order, through any one of the payment options made available to you during cart check-out(s) on our website. Upon confirmation of your order, you will receive an Order Confirmation email at your email address provided to us during cart check-out. The email for the confirmed order will include your name, order number, list of item(s) ordered, and the total amount paid for the order.

Please note that total purchase amount above a certain value(s) would require the customers to provide further validation of identities (of individuals or businesses) upon request for verification purposes.


Payment Methods

We accept all major payment methods including Visa, Mastercard and PayPal. All prices quoted in the website are in Euros. Your payment card service providers will perform any currency conversion if applicable. Prices quoted are correct at time of publication / printing but are subject to change without notice.

Confirmed order(s) will not be affected by any change(s) in prices.


Security of Payments and Data

A secure transaction environment is provided on our website using TSL technology (i.e. Transport Layer Security - the industry standard for encryption technology) with activated TSL certificates so that our customers are able to place order on our website securely. The TSL encryption technology protects the shopper’s personal details and credit card information during the check-out process so customers are able to shop with peace of mind and security. Simply lookout for the padlock icon that appears in the address bar which shows that our site is fully encrypted & secure (with a URL that starts with https://) during your browsing sessions as well as during cart checkout & payment(s) online.


Online Return Policy

Michel Leng-D & Co. takes pride in the quality of our products, which in most parts have been designed in-house and manufactured with strict standards monitorings. Each piece of products undergoes a stringent quality control process and appropriate quality assurance (e.g., hallmarked by established assay office(s) in UK for precious metals such as 14K, 18K, or 22K Gold or Rose Gold products with our Jeweller Mark, Purity Mark & Assay Office Mark (according to UK Assay Office standards, with Extended Standard Guarantee), or accompanied by GIA Certificate(s) for diamonds) before being placed on our online platform(s) and dispatched to our customers. On the other hand, all Vermeil Products bear the 925 Hallmark with Extended Standard Guarantee. If a customer decides to return any merchandise purchased from our online platform(s), please write to us at info@michel-leng-d.com (or our sales account at sales@leng-d.com) and we would initiate the process of refund upon confirmation. Any request for refund (e.g., if the product(s) were found to be defective upon receival) must be made not later than 20-days from the original date of purchase, or within 3 days from the date of receipt of product. Our sales representative would request photo proofs of both unopened package & the state of products after package opening which would be helpful to ensure a seamless refund process for any defective product(s) if that is claimed by the customer.

Shipping costs will be deducted from the refund amount, and all returns of products must be attached with the original receipt / tax invoice and include all original packaging including any Diamond Certificate(s), Care Instructions, Warranty Card(s), as well as any gift with purchase item(s) where applicable. We will process your refund upon our receipt of your returned product(s). For any request for return, our customer service representative will provide more details to you upon receiving your request. Michel Leng-D & Co. would need to confirm that the returned jewellery has not suffered excessive wear and tear, or damaged for reasons beyond the responsibilities of Michel Leng-D & Co. or its assigned courier(s), before finalizing the refund. Michel Leng-D & Co. shall not be responsible for the return shipping cost(s), insurance of the return package and / or any loss or damage to the returned product(s) during shipping. Customers are advised to use a trackable shipping option(s) when returning a merchandise for a seamless refund process. For security reasons, please indicate only your name and address on the return package and provide us with the shipment tracking number for receiving the return merchandise.

We will not deduct the shipping costs from the refund & will also pay for the return shipping cost if the return is a result of error on our part, and the decision for a return shipment & choice of courier(s) in such case(s) is subject to the discretion of Michel Leng-D & Co.


Online Exchange Policy

Merchandise purchased from our online platform may be exchanged within 20-days of purchase, or within 3-days upon receipt of items provided that the merchandise is returned to us in its original, sale-able conditions (i.e. unworn, unaltered, has not been re-sized) and be accompanied by the original receipt / tax invoice and include all original packaging including any Diamond Certificate(s), Care Instructions, Warranty Card(s), as well as any gift with purchase item(s) where applicable. All purchase are entitled to one (1) exchange, unless otherwise agreed by Michel Leng-D & Co. Customers are responsible for the additional shipping costs or additional product costs incurred for any requested product exchange. For security reasons, returns of merchandise for exchange must be registered online by writing to info@michel-leng-d.com (or our sales account at sales@leng-d.com).

Please note that any merchandise requested for exchange(s) must include all original packaging including any Diamond Certificate(s), Care Instruction(s), Warranty Card(s), as well as any gift card(s) with purchase item(s), if applicable. Michel Leng-D & Co. shall not be held responsible for the return shipping cost(s), insurance of the return package and / or any loss or damage to the returned product(s) during shipping. Only trackable return shipment(s) of merchandise(s) will be processed for exchange(s). For security reasons, please indicate only your name and address on the return package for exchange and provide us with the shipment tracking number for receiving your return merchandise for exchange with an alternative product(s). Please allow up to two three weeks from the receipt of your returned goods before you receive a Shipment Confirmation from us via email indicating that the requested item(s) has been dispatched for replacement. All request(s) for product exchange are subject to availability of the newly requested merchandise.

Please note that Free Shipping does not apply for returned or exchanged products. Where applicable, customers may choose a merchandise of lower value to offset the cost incurred for the second trip of shipment upon confirmation of product exchange.

Please note that certain products (e.g., earrings) are non-exchangeable and non-returnable due to hygiene purposes.

We will pay for the return shipping cost should the need for exchange arise as a result of error on our part, and the decision for a return shipment & choice of courier(s) in such case(s) is subject to the discretion of Michel Leng-D & Co.


Extended Sixteen (16) Months Standard Guarantee

All our Luxury Jewellery product(s) comes with an automatic Standard Guarantee of sixteen (16) months from the original date of purchase on all jewellery against defects in material and/or workmanship, extended from the typical Standard Guarantee of twelve (12) months. The Standard Guarantee covers all jewellery purchased via our website and must be accompanied by the original receipt / tax invoice, and any Diamond Certificate(s), Warranty Card(s), and/or relevant hallmarks when applicable. Any defects in materials and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Michel Leng-D & Co, upon passing an assessment by our QA/QC department. The Standard Guarantee does not include the followings: (i) Damage due to ordinary wear and tear, (ii) Damage due to alteration, misuse, natural disaster, accident, substitution or abuse, (iii) Damage caused during repair(s), dismantling(s) and/or alteration(s) performed by any party other than Michel Leng-D & Co., (iv) Disappearance or loss (including loss of gemstones), and/or (v) Any type of inappropriate or unreasonable use (inconsistent with our care instructions) causing damage or deterioration. Michel Leng-D & Co. reserves the right to judge whether the jewellery has been subject to any of the abovementioned exclusions. When an item has been repaired or replaced under guarantee or warranty, only the remaining term of the original Standard Guarantee or Warranty shall continue to apply. Based on the outcome of the assessment, Michel Leng-D & Co. reserves the right to make final decisions on which party shall be responsible for the return shipping cost as well as the shipping cost for any repaired/replacement item dispatched to the customer(s).

Please note that the Standard Guarantee (or Extended Standard Guarantee) applies only to all our Jewellery product range (i.e. Luxury Jewellery including gold, gold vermeil, rose gold, or rose gold vermeil products), and does not apply to Accessories or other fashion items (e.g., eco-leathers, gold-filled accessories, etc) listed on our website, unless otherwise indicated.


Availability of Merchandise

All orders are subject to availability. Our online website has integrated a synchronized purchase system in which the availability of particular merchandise depends on our available stock for sales. Only merchandise with existing stock will be made available for your purchase, unless otherwise indicated (e.g. where customers can pre-order the products). In the rare event when Michel Leng-D & Co. has insufficient stock to deliver the merchandise ordered by our customers, we will notify in writing to you as soon as we could, and the amount received by us will be re-credited or refunded to you within 30 days of your order. While Michel Leng-D & Co. has no obligations to provide compensation for any disappointment as a result of the unavailability of stock, we will notify you at our earliest possible once your desired product is back in stock.


Shipment and Delivery

All merchandise with ready stock will be dispatched on the next working day once your order is confirmed and verified. A Shipment Confirmation email (with tracking number) will be sent to you once your item(s) have been shipped. For items which require additional processing time (e.g., requiring additional export permit, bulk volume, custom order, etc), they will be shipped within one week of completion of your order online, unless otherwise specified. 

Customers are responsible for any VAT or other tax or levy imposed on all orders on our merchandise they import into their countries of residence. Customers are advised to purchase the items for their own personal or business use only. Basic information will be collected from the customers (including the customer’s full name, address and contact number) upon cart check-out to fulfill shipping requirements. Customers are responsible for ensuring the accuracy of their shipping details when performing cart check-out. Should customer(s) enter the wrong address, Michel Leng-D & Co. is not obliged to re-send the order to the correct address at our expense.

Our merchandise can be shipped internationally to most destinations in Europe, USA, Asia, Australia and the rest of the world. In the rare event that we are unable to ship our merchandise to your indicated destination(s) or location(s), we would process refund of any amount received by us for your online purchase made on our website after verification.

Please note that we are unable to ship to P.O. boxes.

Free Shipping Worldwide with Tracking Services

Michel Leng-D & Co. provides Free Shipping for all merchandise purchased by our online customers, with delivery time generally between 3-10 days depending on destinations. Merchandise will be shipped with Tracking Services by our entrusted / assigned courier(s) or registered postal service(s) (e.g. FedEx, Malca Amit, DHL, UPS, or Registered Mail) depending on the purchase volume, value(s) and type(s) of product(s) purchased and also on whichever shipping option is most appropriate for the indicated destination at the time of dispatch of shipment.

In the rare event when an order does not arrive by the estimated delivery time, the customer is responsible for informing Michel Leng-D & Co. as soon as possible, and upon receiving your feedback, we will seek to immediately rectify the issue with courier(s) to ensure delivery of the merchandise to you. Please note that replacement of items lost in transit will be dispatched according to our discretion. Please note that Free Shipping does not apply to returned or exchanged products (i.e. customer is responsible for the additional costs incurred for the second product shipment trip, upon confirmation of product exchange at your request). Please also note that we are unable to ship to P.O. boxes.


General Terms and Changes to Website

Michel Leng-D & Co. reserves all right to amend or update our website, policies, disclaimers and terms and conditions at any time without prior notice. If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term and condition. Michel Leng-D & Co. owns the copyrights to all our product designs, unless otherwise specified. Unless stated otherwise, all Content, designs, materials, images, videos, URLs, source code, domain names, marks, trademarks, and logos forming any part of the websites are (i) fully vested in us, our business partners, suppliers, or licensors and (ii) protected by applicable copyrights, trademarks, trade secrets, database rights, or other proprietary rights and law.

Any unauthorized use, reproduction or distribution of our contents and materials is strictly prohibited. Sharing of the links to our website is allowed provided that it is appropriate, and not misused or intended to be offensive in any way(s). We shall not be held responsible or liable for any loss or damage to you caused by improper use of our website, or any loss or damage resulted due to negligence in use on your part.  


Privacy Policy

We value your privacy and take the necessary steps to protect your personal data where appropriate. We only use the information that you provide for purposes such as processing / responding to your request(s), and communicating with you. We do not share or sell your personal data with any other individual(s) or business(es), unless when required for complying with relevant laws and regulations. Michel Leng-D & Co. has appointed Data Protection Officer (DPO) and delegates who are working to ensure that all personal data are handled responsibly according to our policies and processes for handling personal data, meeting the standard of protection for personal data in accordance with the Personal Data Protection Act (PDPA) for our website users, European Union's General Data Protection Regulation (GDPR) for EU users. You may receive email communication(s) from us regarding your order or any other matters related to your purchases or enquiries. It is vital that you protect against unauthorized access to your password and/or account, if any. In the event that you request to have your account with us deleted, you acknowledge and agree that we may still retain a copy or copies of same for compliance and regulatory purposes, subject to our Privacy Policy terms and conditions. If you do not wish to receive any further email, marketing material or advertisement from us, you can always click on the ‘Unsubscribe’ button in our emails to you and your email address will be excluded from our mailing list with immediate effect.   



All information and contents on this website have been provided by Michel Leng-D & Co. in good faith, and we make reasonable endeavors to verify their accuracy to the best of Michel Leng-D & Co.’s knowledge. However, Michel Leng-D & Co. and its related service providers, any of our directors, officers, staff, lawyers, consultants, or business partners do not make any representation or warranty as to the accuracy or completeness of the information contained on our website. To the fullest extent permitted by applicable law, except for the warranties provided by the relevant hallmarks (for precious metals) or certificates (for diamonds), Michel Leng-D & Co. make no other warranties with respect to the merchantability, suitability, or fitness for any particular purpose of our merchandise sold to our customer(s). Michel Leng-D & Co. disclaims all representations and warranties, whether express or implied, including but not limited to any warranty of merchantability, non-infringement of third-party intellectual property rights or fitness for a particular purpose of our merchandise. Michel Leng-D & Co. disclaims all responsibilities for any loss or damage caused by unavailability, late delivery or any cancellation of an order or merchandise. By using and accessing this website, you acknowledge and agree that Michel Leng-D & Co. does not control other users of our website nor their opinions, and Michel Leng-D & Co. is therefore not liable for their opinions or behavior, e.g., any intended or unintended offensive conduct on their part or any misinformation provided by such users (e.g. any defamatory statements made to any party, whether directly or indirectly). Michel Leng-D & Co. will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of product(s) or service(s) supplied to you, or on behalf of you, through our website.